Full Service. We'll work with you on needs analysis, program design, on-site facilitation and/or platform presentations, and provide personal ongoing support to make sure your program succeeds.

Relevant Content. The core philosophies of quality management and customer service complement and reinforce your existing quality and service initiatives.

Proven Format. Our training elements and materials have been performance-proven across a range of industries.

Attention to Personal and Professional Interests. Trainees learn to recognize the personal and organizational benefits of good customer service. By learning how these skills benefit them, they are receptive to the course material and easily integrate the skills and techniques into their daily activities. In addition, the course workbook is a valuable resource that will be referenced long after the course is completed.

Leader Training/Licensing Option. Once your program is developed, we create a delivery system to fit your needs and train your trainers to get great results from the start. To ensure flexibility and long-term impact, we offer a licensing option that allows you to reproduce, modify and distribute Customer Service: The Competitive Edge^® within your organization.

Follow-Up Program. Our unique follow-up modules support and reinforce the concepts of Customer Service: The Competitive Edge training. The modules highlight the manager as a key facilitator, and include exercises that can be used on a departmental or work unit level to introduce new concepts or reinforce existing skills and techniques.